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Where You Can Find Help to Start the Semester


Navigating this spring is likely to bring challenges to both new and returning students. However, there are many resources on-campus to help including the following services.


Answering Admissions Questions

The Enrollment Services staff will be available via phone, email and Zoom. After students have received their COVID test results, issues that can be resolved quickly will be handled in-person, in the office with counseling being conducted remotely. Phone: 304-788-6820 or email: go2PSC@mail.wvu.edu.


Paying for College

Financial Aid staff in the Office of Enrollment Services can help with scholarship and financial aid questions. Connect with our Financial Aid staff via phone, email or Zoom. Email: PSC-FinAid@mail.wvu.edu or phone: 304-788-6820

The Student Accounts staff  can be contacted via phone, email or Zoom for help with questions about accounts and payment options. Phone: 304-788-6835 or email: PSC-OSA@mail.wvu.edu 

The Cashier’s Office, located on the main floor of the Administration Building, is open to walk-in traffic for short, in-person consultations and bill payment. Office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. However, students are strongly encouraged to pay online. 

Students can electronically make a payment through the STAR system by credit card, debit card or check by logging into the WVU Portal. The system is available nearly 24 hours a day and all payments are posted in real-time. Online payment is secure, fast, and easy! VISA,

MASTERCARD, DISCOVER, AMERICAN EXPRESS, and electronic check can be used if paying online. A processing fee will not be charged if paying by electronic check.

A 2.25% processing fee will be charged if paying by credit or debit card.

Payment plans make paying for balances that are not covered by financial aid, manageable and affordable. Sign up for Tuition Payment Plan. Contact Student Accounts if assistance is needed estimating a plan contract amount. Phone: 304-788-6835 or email: PSC-OSA@mail.wvu.edu

 

Obtaining a Student ID Card

First-time students attending WVU Potomac State College this spring are required to submit their photos via idphoto.wvu.edu as soon as possible in order to process their Catamount ID cards. Be sure to check out submit a photo that meets WVU’s requirements. Also, be sure to complete the second step, which is to upload a legal photo ID as proof of your identity. This online process is the only way to request an ID card for spring 2021 and students must be registered for classes before an ID card will be created.

Students will receive a response via MIX email within three business days, after a student’s submission has been reviewed by ITS Service Center staff. If your photo is rejected, you will need to submit a new one that meets the guidelines. 

Returning students who need to replace a card should follow the same online process. Photos may only be submitted online. 

Students checking into residence halls will pick up their Student IDs during the check-in process. Commuter students will pick up their Student IDs in the Administration Building, Room 104, beginning January 11 between 9 a.m. and noon and 1 to 3 p.m. Students will be required to present a driver’s license or other photo ID upon pick up to verify their identity. 

Please direct questions to pscstudentexperience@mail.wvu.edu.

 

Obtaining a Parking Permit

Students who plan to park a vehicle on campus during the spring semester must display a valid PSC parking permit. (Parking permits that were purchased for the fall 2020 semester are still valid for the spring 2021 semester.) Students can register for a parking permit here.

Parking permits cost $50 and are valid for the entire academic year. The cost will be charged to your student account when your registration for the permit is submitted.

Student parking permits can be picked up at the front entrance of University Police Monday through Friday, from 8 to 11 a.m. and 2 to 4 p.m. Use the intercom at the front door to contact the officer concerning your permit. In order to receive your permit, students must show an official form of identification, such as driver license, student ID with photo or passport.

 

Accessing Your Schedule

Students:

1.     Log in to the WVU Portal and select STAR.

2.     Click Student Services & Housing.

3.     Click Registration.

4.     Click Access Registration Tools.

5.     Click Look-up Schedule Details.

6.     Change to Spring 2021 term, if necessary.

Students and instructors should pay close attention to the room assignments of their on-campus classes, as some locations may have changed due to technology requirements and classroom availability.

 

Purchasing Books

The Barnes and Noble Bookstore on the WVU Potomac State College campus is now open.

Hours for Jan. 11 - 15 are 9 a.m. to 4 p.m. The bookstore will be closed Monday, Jan. 18 in recognition of Martin Luther King Day. Starting Tuesday, Jan. 19, the bookstore will maintain regular hours Monday through Friday, 8 a.m. to 4 p.m.

Masks must be worn and there will be a limit of two customers at a time in the store.

Students are reminded that they can go to the bookstore webpage to order their books online choosing store pick-up or shipping for the order. For further information, call 304-788-6908.


Seeking Tutoring

The Academic Success Center staff continues to be committed to supporting our students through this challenging time.  Tutors and students will be meeting face-to- face by appointment only and through Zoom, email, and phone calls. To provide physical distancing, only three tutors and three students will be in the facility at a time.  If students had previously been working with a tutor, they can contact them directly to make arrangements for a meeting.  If students need to make new appointments or have general questions, they can contact Jennifer Jones at jrjones@mail.wvu.edu or 304-788-7144.


Seeking Library Services

The Mary F. Shipper Library will be open for in-person services starting January 19. Hours are Monday through Thursday, 8 a.m. to 6 p.m. and Friday 8 a.m. to 4:30 p.m. The library staff has created plenty of study nooks spread throughout the library to ensure safe, physical distancing for everyone. Librarians will be on staff and ready to assist students face-to-face or remotely by calling 304-788-6901.


Seeking Health and Wellness Programs

Taking good care of yourself is important, and you’ll have many (virtual and in-person) options to choose from this spring. More information about the College’s Student Health Center, Psychological Counseling Services and other local health options are available on the website under Student Experience.

The Recreation Center will remain closed to begin the semester; however, after all initial COVID-19 return-to-campus testing has been completed, College administrators will reevaluate the situation.  More information will be forthcoming

Further information about the spring 2021 semester will be provided through PSC ENEWs, PSC-EVERYBODY and MiX emails. So, stay tuned for more updates.